If you log in on a new device (or you have deleted the Fountain app on your device and downloaded it again), you will need to enter that same email address that you used when creating your account. If you use a different email address, your original account will not be found and we will create a new account for you instead.
If you think you're using the correct email address but still can’t restore your account, search your inboxes for emails from Fountain to see which email address you used.
If you can't find any emails from Fountain, it is possible that there was a typo in the original email address. This is rare, but it happens!
Lastly, if you encounter an issue receiving the login code via email, check that your VPN is not blocking requests. You may also need to try again with your VPN switched off.